Customer Service Training:
When your customers win, you win
Invest in customer service training that benefits your team, your customers, and your reputation.
No matter what industry you're in, delivering an outstanding customer experience is essential. Our training helps your team shine in every interaction, whether it's:
In-person
Over the phone
Online
Customer Service Essentials
Our Customer Service Essentials programme is a comprehensive half-day session designed to give your team the skills and confidence to succeed with any customer. After participating in this training, team members will be able to meet your customers needs in a way that leaves them satisfied and improves your company’s reputation.
This training can be customised to address specific situations your team encounter or modularised into two 2-hour sessions for added flexibility in rostered or time-poor environments.
Customer Service Essentials includes conversations, techniques, and practice around the following topics:
What a successful interaction looks like
Communication skills
Empathy or sympathy
Tailoring your approach
Types of customer you’ll encounter
De-escalating angry customers
When to escalate and when to terminate
Resilience and looking after yourself
